Job Description

Salary Range: $70,000 to $90,000

Job Posting End Date: October 15, 2026

We've Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all... The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Worker Designation This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Familiarity with disability claim management concepts
• Good understanding of medical terminology/pathology/anatomy
• Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information
• Moderate skills with Microsoft Office and other software applications
• Customer service skills
• Stress tolerance
• Ability to multi-task and prioritize
• Have a high level of attention to detail
• Work under pressure
• Results-driven
• High attention to departmental/company procedures/practices

Education & Experience Required

• Bachelor's Degree In social work or a related field
• Master's Degree In social work or a related field
• Certification Professional master's level license (e.g., LCSW, LMHC, LPC)
• 3 or more years of related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Disability and insurance industry experience

Principal Duties & Responsibilities

• Serves as an advocate for claimants, providing access to community services such as financial assistance, legal aid, and housing; develops, plans, and implements programs designed to improve the comfort and care of patients and their families; advises family caregivers regarding medical decisions
• Uses clinical expertise and judgement to formulate a care plan and provide on-going support that will assist the claimant and their family.
• Handles complex issues and problems, and refers only the most complex issues to higher-level staff
• Provides emotional support to clients dealing with trauma, illness or disability as it relates to the claim.
• Helps claimants understand the claims process and provides clear communication.
• Connects clients to additional resources such as healthcare services, financial aid programs, rehabilitation services or legal assistance.
• Maintain accurate and up-to-date records, client interactions and referrals made.
• Conducts research to keep abreast of developments in social work.
• Performs other related duties as required

Total Rewards

The salary range for this job is $70,000 to $90,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you'll also be offered 11 paid holidays, up to 20 days...

PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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