Job Description

Job Title

JOB SUMMARY: Promptly and professionally greeting and assisting customers, scheduling appointments, accurately completing patient registration information, proper telephone etiquette, and processing information for billing.

DUTIES AND ESSENTIAL FUNCTIONS:

• Answer phones
• Schedule appointments
• Complete patient referrals and documentation in a timely manner
• Complete all registration activities, check-in to check-out, obtain and maintain current demographics and insurance information
• Daily cash management (collects payments, explain financial requirements, etc.), includes daily balancing, verification, and deposit
• Insurance verification prior to patient visit, when applicable
• Manage office correspondence, medical record documentation, and process medical records requests

EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS:

Minimum requirement: High School diploma or GED

Must be able to type 35 correct words per minute

Preferred qualifications: One year experience in medical office setting

WORKING ENVIRONMENT:

Works indoors in an office/clinic setting

The noise level is usually moderate

PHYSICAL DEMANDS:

Constantly required to maintain a stationary position behind a computer

Frequently required to move about inside the department

Constantly required to communicate telephonically and face to face with colleagues and customers

Constantly required to operate a computer and telephone

Constantly required to lift and/or move up to 10 pounds

Frequently required to lift and/or move up to 25 pounds

Occasionally required to lift and/or move up to 50 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception

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