Job Description
Atrium Home Services is looking for a talented Call Center Leader to join our forward-thinking team. If you are passionate about delivering long-term customer value and enjoy creating an exemplary customer experience, we want to hear from you! This is an on-site position, located in Grand Rapids, MI.
Position Overview:
As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing the daily operations of our customer service department. Your responsibilities will include monitoring performance metrics, ensuring quality assurance through call audits, and resolving escalated customer issues. This is a hands-on leadership role whereby you will manage, coach, and demonstrate effectiveness on the job. You will drive operational effectiveness by assuring agent availability, appropriate call metrics, and improved booking rates are keys to success. You will build staffing plans, manage agent productivity, train & develop team members, collaborate with service and installation teams, and personally contribute to achieving booking targets for the business. This role is ideal for a dynamic leader who is passionate about customer service and thrives in a fast-paced environment.
What you’ll do:
What does it take?
Why Atrium?
About Atrium:
Founded in 2021, Atrium Home Services began its journey with the combination of two longstanding Home Services market leaders in Grand Rapids, Michigan and Cleveland, OH. In a short span of time, Atrium has rapidly expanded its footprint of operations throughout the Midwest to establish our business as a premier home services provider in the region. Today, the Atrium family of companies boasts over 400 dedicated employees throughout Ohio, Michigan, Missouri and Illinois. Our team is made up of honest, hard-working professionals committed to driving our continued growth and success.
Don't miss this opportunity to join a winning team! Apply now and start your journey with Atrium Home Services. To learn more, visit our website:
EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.
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